1. Introduction
Exponential Marketing Agency values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, subscribe to our updates, request a proposal, or engage with our marketing services.
We operate as a 360° marketing agency offering digital marketing, content creation, influencer marketing, events coverage, brand activation, direct sales, and route-to-market solutions.
This policy is prepared with consideration for Kenya’s data protection framework, including the Data Protection Act, 2019, which established requirements for the lawful handling of personal data in Kenya. The Office of the Data Protection Commissioner is the regulator responsible for data protection compliance in Kenya.
2. Information We Collect
We may collect the following types of information:
Personal information you provide directly, such as your name, email address, phone number, company name, job title, and message details when you fill in a contact form, request a quote, subscribe to a newsletter, or communicate with us.
Business and project information, such as your brand objectives, campaign requirements, service interests, event details, proposal requirements, and marketing goals.
Website usage information, such as pages visited, browser type, device type, IP address, referral source, time spent on the website, and general interaction data.
Media and event information, where applicable, such as photos, videos, testimonials, or brand materials shared with us for marketing, campaign, or project execution purposes.
3. How We Use Your Information
We use collected information to:
Respond to inquiries, proposals, and service requests.
Provide digital marketing, content creation, influencer marketing, events, activations, direct sales, and route-to-market services.
Prepare quotations, proposals, project plans, and reports.
Improve our website, communication, and customer experience.
Send newsletters, updates, marketing communication, or campaign information where permitted.
Manage client relationships and business operations.
Comply with legal, regulatory, accounting, and contractual obligations.
4. Legal Basis for Processing Personal Data
We process personal information where:
You have given consent.
Processing is necessary to respond to your inquiry or perform a contract.
Processing is required for legitimate business interests, such as improving our services, managing client relationships, and securing our website.
Processing is required to comply with legal or regulatory obligations.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website performance, and understand visitor behavior.
Cookies may help us remember preferences, measure page visits, improve content, and support marketing performance analysis.
You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
Internal EMA team members involved in handling your inquiry or project.
Trusted service providers, such as website hosting providers, analytics tools, email platforms, creative partners, production teams, event teams, or technology providers.
Professional advisers, where necessary.
Regulatory or legal authorities where required by law.
Where we work with third-party service providers, we aim to ensure they handle personal data responsibly and only for the intended purpose.
7. Media, Photography, and Campaign Content
As a marketing agency, we may handle images, videos, testimonials, campaign materials, event coverage content, brand assets, and related media.
Where content includes identifiable individuals, we aim to use it in line with the relevant consent, client instructions, event terms, or campaign agreements.
If you believe your image, likeness, or personal information has been used in a way that raises a privacy concern, you may contact us using the details below.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, reporting, contractual, and business requirements.
When information is no longer required, we may delete, anonymize, or securely archive it.
9. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online platform or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request restriction of processing in certain circumstances.
Raise a complaint with the relevant data protection authority.
11. Links to Third-Party Websites
Our website may contain links to third-party websites, social media platforms, portfolio links, partner platforms, or external campaign pages.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information.
12. Children’s Privacy
Our website and services are intended for business, brand, and professional audiences. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.
The updated version will be posted on this page with a revised effective date.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:
Exponential Marketing Agency
Nairobi, Kenya
Email: info@exponentialmedia.africa
Phone: +254 728 231 221 / +254 734 331 221 / +254 727 734 242
Exponential Marketing Agency respects your privacy. We collect and use personal information only to respond to inquiries, deliver our services, improve user experience, and manage client relationships in line with applicable data protection requirements.